Benco's September 2014 Employee of the month,
of Witham Hill.
Nicole is a wonderful staff member and addition to the Witham Hill team! She works very well with our client by being very confident and consistent. She has reasonable and clear expectations for the client, and encourages our client to be safe and healthy while still giving many choices. Nicole has worked with the client for some time now, and knows how to support the client's needs. She understands that health and safety comes first, but also understands how important independence is for the client. Nicole is fabulous at clearly and concisely explaining healthy options for the client.
I know our client enjoys Nicole, because she respects her opinion and listens well to her. Our client asks when she is coming on shift and seems to enjoy the consistency that Nicole provides for her, especially as we are experiencing difficult scheduling at the program. Nicole has a calm confidence about her, that helps ease the client's anxiety.
I can depend on Nicole to be there for her shifts. Nicole rarely calls in for her shifts. She is reliable and dependable as an employee. She gets ALL of her work done in a timely manner! Because she works overnight shifts, nearly all of Nicole's work is done independently. she is a self-starter and picks up the work from the last shift very well. She understands her role as a Direct Care staff, and rarely has any kind of error in her work.
Nicole is a problem solver! She often can anticipate a problem before it occurs and prevent the problem from even happening. She recognizes when the client is upset and takes appropriate action to prevent a negative behavior from the client. If Nicole is unsure of how to handle a situation, she will contact the PC and ask questions. Nicole has excellent judgment however, and very rarely needs assistance. She is excellent at avoiding problem behaviors, all while still maintaining the client's health and safety.
Nicole stands out from all other staff in the program the last 30 days because of her consistency! Nicole is very consistent in the way she interacts with our client and her boundaries. She has a positive attitude and works to achieve the client's ISP goals. She is very motivating and encouraging to our client. I know that when Nicole is on shift everything is going to get done in a timely manner, and will also be thorough. She has experienced challenging behaviors, but handles them professionally and always returns for her next shift. She is always willing to help pick up open shifts at the program right now, and is SUCH an asset to the Witham Hill team!
Witham Hill PC
Employee of the Month!
of Witham Hill.